Performance Solutions For Smart Dealmakers Who Know Client Experience Is Everything.
What We Do
We identify the potential for new business by observing and transforming your performance and engagement.
Leveraging our expertise in dealmaking and leadership, we design and deliver initiatives that produce more deals, better outcomes, and stronger client relationships.
We Help People Thrive
Why It Matters To You
Our evaluations and studies indicate the conduct and capability of Agents, Brokers, and Consultants could be better.
Market conditions coupled with short-sightedness and over-reliance on tech have dulled dealmaking senses, skills, and thinking.
This means your people may not be executing the superior experience or service standards you expect them to provide your prospects and clients.
If they don't have this right, they certainly won't be uncovering and capitalising on the deals and new business within reach.
Left unaddressed and over time, this performance deficiency can dramatically impact revenue results and brand reputation as competitors and new entrants exploit the chinks in your armor and steal your market share.
Could Your Team Be Letting Deals Slip Through The Cracks?
The Assessment.
A recent Client Engagement Evaluation of sales agents exposed huge opportunities for new business that weren't being leveraged. Exploring the client perspective found agents were under-performing in their attitude and response to meeting client expectations, as captured in these metrics:
- 4% of agents expertly assessed the client's needs
- 69% of agents failed to follow-up via phone
- 0% of agents explored for other referrals or leads
The Discovery.
Our survey results highlight three common revenue-blocking obstacles suffered by service-centric companies that don't maintain watertight engagement practices. These are:
1. Lost and untapped opportunities
2. Underwhelming client experience
3. Weak brand and value differentiation
Proof That Customer Experience Is The Next Frontier
Price, delivery, and service are no longer the key differentiators to a customer who expects and requires more.
The cost of not having a compelling CX strategy supported by accurate data and robust practices will unquestionably affect your bottom line over the long run.
Without a calculated and embedded approach, you leave your business vulnerable to threats that interrupt customer relationships, spending, and retention.
The flow-on from jeopardized client engagement not only hinders new business and revenue streams; it also dilutes the result of your investment in branding, marketing, and lead generation.
The Error Of Too Much Tech
The other fatal mistake service companies make in designing CX is substituting people with AI and automation.
In the race for innovation, an over-reliance on tech risks leaving clients feeling indifferent, distanced, and repelled by their interaction with your brand. While innovative technology can complement your engagement, it cannot replace it entirely.
The Answer.
Running deeper than basic process, compliance, and automation lies the crucial element of authentic human engagement. This is your difference maker in developing abundant new business and everlasting client relationships.
The secret lies in your ability to create client exchanges centered on authenticity, caring, and integrity when engaging with your people so they encounter an integrated experience that blends human connection with innovation.
Our Expertise.
We help Brokers, Agents, and Advisors elevate client experience, realize limitless opportunities, and stand out from the crowd by fine-tuning your engagement and dealmaking capabilities.
Solutions We Deliver
We solve the problems that keep you awake at night,
like increasing competitor threats, disappointing sales results,
poor win rates, and lost deals.
Our solutions are for ambitious firms who believe there's always more potential.
This means we only work with those who strive for excellence in service, performance, culture, and brand.
We shine light on the abundant opportunities, give you inventive strategies that cultivate client value, and remove the roadblocks that are standing in your way of growth.
It's our role to ensure you maximize potential and prevent you from missing out on deals.
In turn, the wins you harvest
promote a culture of contagious opportunism that attracts only the best talent to join your team.
Let's empower your people with the dealmaking capabilities that lead to more deals, stronger relationships, and better results.
What our Clients say about working together
"I would recommend The Dealmaker Group to any real estate agent looking to capitalize on missed opportunities and wanting to improve their client experience within their business."
Michael Kollosche, Managing Director, Kollosche
"Thank you so much for working with us. We both took so many things from the program that have been instrumental to shaping our careers. We both looked forward to our sessions. We felt your genuine sincerity in helping us and wanting us to do better.
We would highly recommend your program!!"
Brian & Denise Dangerfield, Agents
"A lot of knowledge to take from." Marco De Vincentiis, Agent
"An outstandingly precise and articulate program tailored around my specific strengths and weaknesses which proved to be very insightful and beneficial for the growth of my business. Recommend X 100."
Liam Connors, Agent
"Great session. Gets your brain thinking outside the box."
Jordanna Seymour, Assistant
"You helped me focus and build my confidence, personally and professionally. Thank you."
Carlie Mills, Agent
''Leon and Clare had our best interests at heart.''
Claire Dai, Agent
"Good to help kick start my career."
Jonathon Patton, Sales Associate
"Thank you both for another great session - always come away feeling energised and ready to take action!"
Jen McLean, Assistant
"I wanted to thank you both for the time you have given us all with some wonderful insights and purposeful objectives. I got a lot out of it and it was most appreciated."
"You gave us reassurance that we are giving the best possible service with integrity."
Andrew Ramsey, Agent
Benefit From Partners Who Want You To Thrive.
How We Do It
Insight.
Learn the true narrative of the client experience so you can produce meaningful engagements that exceed expectations and reward you with knowledge and opportunity.
We give you insight.
Targeted Client Engagement Evaluations and Sales Performance Reviews, based on your primary learning and development objectives, provide insight into what's really happening out in the field. Applying a combination of observation, coaching, and data analysis, we pinpoint the areas for improvement using our proprietary 21 Success Habits For Dealmakers.
The invaluable insight into gaps and opportunities from this discovery gives you the wisdom and confidence to make your next bold move.
Innovation.
Launch courageous service initiatives and instill new standards and practices that catapult performance and distinguish you as the obvious choice.
Your innovation journey begins with strategic direction and explores contemporary client-centric trends that can be engineered to work within your environment.
We give you innovation.
Distinctive Customer Experience Solutions are architected to captivate your clients, reinforce your brand, and increase your market share.
We accomplish this by leveraging your firm's strengths, resources, and characteristics using fun and inclusive ideation methods to conceive value-adding services and strategies you can implement with speed and conviction.
Our collective goal is to discover creative avenues that elevate the customer experience by combining human interaction with technology to shape offerings that extend social networks, define excellence, increase effectiveness, represent differentiation, and open new revenue channels.
Innovation outcomes take many forms, ranging from process and performance improvement to developing 6-star concierge services.
It all starts with a spark of imagination and the belief in what's possible.
Transformation.
Evolve how you think and do business in alignment with the shifting needs and desires of the modern client.
We give you transformation.
Our High-Performance Programs embed dealmaker thinking, skills, and habits that open your people to hidden, dormant, and unmined opportunities.
Shifts in lateral thinking, resourcefulness, and ingenuity provide the potent ingredients to generate tangible results in referrals, business leads, inquiries, and sales.
Our revolutionary programs use collaboration, creativity, and mentorship to deliver everlasting capabilities, unique engagement strategies, and action plans that continue to serve for a lifetime.
Customized programs are designed to suit small or large teams, from beginners to experts, and are offered in various formats, including live workshops, courseware, team sessions, and masterclasses.
"If you look after your staff, they'll look after your customers. It's that simple."
- Richard Branson
Results.
Empower your people with advanced thinking and engagement strategies that instantly double their opportunities and significantly increase their odds of closing more sales each month, regardless of market conditions.
Our commitment to your results binds every assignment we undertake.
Separate to business consultants or market researchers who report on data and leave it all up to you to figure out. And, unlike coaches and trainers who facilitate content, then disappear and leave you to hope something will stick.
Our mission is to create change and produce measurable results.
Results reported as new business and closed deals.
That's why we only work with clients we're 100% certain we can help with the goal to return at least 10X your fee investment in actual sales results.
The Evidence.
Inspiring lateral thinking, service excellence, and opportunity creation. A Case Study.
"Kollosche engaged Leon Potter and The Dealmaker Group in 2021 to assist us in identifying ways that we could improve the buyer experience within our organization.
The group achieved outstanding results utilizing the methods and ideas introduced by Leon and Clare, which added value ten times the investment in their services.
I would recommend The Dealmaker Group to any real estate agent looking to capitalize on missed opportunities and wanting to improve their client experience within their business."
Michael Kollosche, Managing Director, Kollosche
REB Top 50 Agent Australia 2021, ARERA Selling Principal Of The Year 2022, ARERA Boutique Agency Of The Year 2022, ARERA Principal Of The Year 2021
The Project.
Involved conducting a Client Engagement Evaluation of over 60 Agents across 8 Firms in the prestige residential market.
With over 120 touchpoints to review, this fieldwork revealed obvious gaps in process, engagement, and sales performance.
Using these powerful insights, we developed a customized High-Performance Program for Kollosche to enhance client experience and uncover hidden opportunities.
Our transformational work with Kollosche introduced heightened business thinking and creative initiatives that resulted in $170M+ new business sales.
And confirms without doubt that opportunities are limitless even in a low inventory, highly competitive market.
If you want to fill your team with the confidence to grow stronger client networks, produce better sales results, and suffer fewer lost deals in 2022, we will make it happen.
Let's Talk TodayA Safe Pair Of Hands That'll Always Guide You In The Right Direction.
Who We Are
We're a team of performance experts passionate about giving your talent the dealmaking capabilities to thrive.
Our Consultancy evolved from a growing demand in competitive B2C and B2B service industries to sharpen performance and engagement to keep up with shifting consumer behaviors and market dynamics.
Our solutions are for forward thinkers who care about their clients.
Meet Our Founders
Clare Potter holds a master's degree in Human Resource Management and draws on a successful career in talent development and recruitment.
She's helped thousands of people worldwide expand their talents and skyrocket their careers.
Dealmaking expert Leon Potter has built award-winning sales teams founded on the success principles of smart business, partnership and savvy negotiation.
He coaches ambitious individuals and teams to pursue the big deals with confidence and control to produce extraordinary results.
Get In Touch
Send us your details and we'll personally call you back.
We Refine The Difference-Making Moments That Inspire The Extraordinary.
If You Want...
Delighted Clients.
Keen advocates who respect your expertise, knowledge, and professionalism.
Limitless Opportunity.
Through creativity, authentic engagement, and artful negotiation.
Unparalleled Service.
Delivering remarkable client value in a way that's unique to your brand.
Consistent Performance.
That sees all your solid performers close more deals each month.
Distinguished Position.
That claims your stake on the market and eradicates the competition.
Focused People.
Who possess the know-how, confidence, and control to perform their best every day.
Energized Culture.
With a winning team that thrives on momentum and naturally attracts the elite.
The Winning Edge.
In the form of differentiation that makes your company the obvious choice.
Peace Of Mind.
Your people are maximizing their potential and not letting deals slip out of sight.
Guaranteed Results.
When you practice the initiatives and principles we prescribe, you will 100% increase your team's monthly revenue results, smash your quarterly targets, and feel proud of the loyal relationships you have created.
We Will Make It Happen.
Let's Talk
